covid-19 reopening response
LDV Hospitality’s most important consideration is the health and well-being of our employees and guests, and as the COVID-19 situation evolves, we continue to update our policies and procedures with guidance from the Centers for Disease Control and Prevention (CDC) and the World Health Organization (WHO). We have a multitude of steps to ensure safety, from the addition of rigorous cleaning protocols, increasing the frequency of cleaning, Team Training, and placing hand sanitizing stations throughout the Restaurants. LDV Hospitality’s COVID-19 response and protocols align with recommendations from the CDC, New York State’s Department of Health, and HIPPA. These SOPs center on protecting the well-being and safety of our staff members and our guests.
Our leadership team will convene daily to ensure important information is shared, there is clarity of objectives, consistency of messaging and alignment around our protocols. Leadership has established a Critical Team to manage and coordinate efforts as we execute openings and operations. The team includes working groups for logistics, operations, finance, legal, safety, and communications.
The steps we have taken include, but are not limited to:
Hand sanitizing stations, antibacterial wipes and masks throughout the restaurant, both front and back of house
Complimentary mask and sanitation wipes provided at each host stand
Seating chart executing proper social distancing
Silverware will not be pre-set on tables, Roll ups will be provided
Paper Menu’s & Digital Menus available
Staff Temperature taken and logged upon arrival pre-shift
All Front of House staff are required to wear approved masks, Black Nitrile gloves, and follow extensive procedures of managing replacement processes within operations.
All Back of House staff required to wear KN95 mask, Face Shield approved by CDC, Black Nitrile gloves, Plastic replaceable aprons, and follow extensive procedures of managing replacement process within operations
Sanitation kits located at all locations
Increased hand washing of staff while on-site
Routine cleaning of all frequently touched surfaces in the workplace, such as workstations, countertops, and doorknobs.
Differentiating the process of Clean (means with soap and water) & Disinfecting (means with EPA approved chemicals).
Daily 8 hour certified sanitation process provided by a third-party certified cleaning service. This is inclusive of a full disinfecting service for FOH, BOH, Kitchen Equipment, and Restrooms. Electrostatic disinfectant sprayers used to ensure the highest standard of sanitation.